Location: Remote
Company: Lead Giants
About Us: Lead Giants is a forward-thinking company dedicated to empowering businesses with comprehensive digital solutions and exceptional customer support. We are looking for a proactive and customer-focused Virtual Assistant to join our team, specializing in making sales calls and providing top-tier customer support.
Job Description: Are you a persuasive communicator with a knack for building relationships? Do you excel in delivering outstanding customer service? If so, we want you on our team!
Responsibilities:
- Sales Calls: Make outbound sales calls to potential clients, introducing them to our services and converting leads into customers.
- Lead Generation: Identify and qualify sales leads through research and outreach efforts.
- Customer Support: Handle inbound customer inquiries via phone, email, and chat, providing accurate information and resolving issues promptly.
- Follow-Up: Conduct follow-up calls and emails with potential and existing clients to ensure satisfaction and foster long-term relationships.
- CRM Management: Update and maintain customer relationship management (CRM) systems with detailed notes and status updates.
- Appointment Scheduling: Arrange meetings and appointments for the sales team with potential clients.
- Feedback Collection: Gather customer feedback to improve services and customer satisfaction.
- Report Generation: Create and provide regular reports on sales activities, customer interactions, and support metrics.
Requirements:
- Proven experience as a Virtual Assistant or in a similar role with a focus on sales and customer support.
- Strong communication and interpersonal skills.
- Persuasive and confident in making sales calls and closing deals.
- Excellent problem-solving abilities and a customer-centric mindset.
- Proficient in using CRM software and customer support tools.
- Highly organized with the ability to manage multiple tasks and prioritize effectively.
- Ability to work independently and in a remote team environment.
- Availability to work flexible hours to accommodate different time zones.
Preferred Qualifications:
- Previous experience in sales, telemarketing, or customer support.
- Familiarity with digital marketing and lead generation techniques.
- Basic understanding of sales funnels and customer journey mapping.
Benefits:
- Competitive salary and performance-based incentives.
- Flexible working hours and remote work environment.
- Opportunities for professional growth and development.
- Collaborative and supportive team culture.
How to Apply: If you are a proactive and results-driven virtual assistant with a knack for social media marketing and ad management, we would love to hear from you!
Join Lead Giants and help us support our clients in achieving their sales goals!